Customer Portal Error

[mweaver]

this is what appears there when I attempt to log into the customer portal:

2019/08/02 12:02:39 [error] [exception.CHttpException.550] exception 'CHttpException' with message 'Customer Portal is not correctly configured.<br/>Please contact your application administrator.' in /var/www/html/apps/coreboscp/protected/extensions/VTActiveResource/VTActiveResource.php:782
Stack trace:
#0 /var/www/html/apps/coreboscp/protected/extensions/VTActiveResource/VTActiveResource.php(726): VTActiveResource::loginREST()
#1 /var/www/html/apps/coreboscp/protected/extensions/VTActiveResource/VTActiveResource.php(735): VTActiveResource->setClientVtiger(NULL)
#2 /var/www/html/apps/coreboscp/protected/components/User.php(71): VTActiveResource->getClientVtiger()
#3 /var/www/html/apps/coreboscp/protected/components/UserIdentity.php(54): User->findByAttributes(Array)
#4 /var/www/html/apps/coreboscp/protected/models/LoginForm.php(65): UserIdentity->authenticate()
#5 /var/www/html/apps/coreboscp/yii/validators/CInlineValidator.php(43): LoginForm->authenticate('password', Array)
#6 /var/www/html/apps/coreboscp/yii/validators/CValidator.php(214): CInlineValidator->validateAttribute(Object(LoginForm), 'password')
#7 /var/www/html/apps/coreboscp/yii/base/CModel.php(158): CValidator->validate(Object(LoginForm), NULL)
#8 /var/www/html/apps/coreboscp/protected/controllers/SiteController.php(228): CModel->validate()
#9 /var/www/html/apps/coreboscp/yii/web/actions/CInlineAction.php(50): SiteController->actionLogin()
#10 /var/www/html/apps/coreboscp/yii/web/CController.php(309): CInlineAction->runWithParams(Array)
#11 /var/www/html/apps/coreboscp/yii/web/filters/CFilterChain.php(134): CController->runAction(Object(CInlineAction))
#12 /var/www/html/apps/coreboscp/yii/web/filters/CFilter.php(41): CFilterChain->run()
#13 /var/www/html/apps/coreboscp/yii/web/CController.php(1146): CFilter->filter(Object(CFilterChain))
#14 /var/www/html/apps/coreboscp/yii/web/filters/CInlineFilter.php(59): CController->filterAccessControl(Object(CFilterChain))
#15 /var/www/html/apps/coreboscp/yii/web/filters/CFilterChain.php(131): CInlineFilter->filter(Object(CFilterChain))
#16 /var/www/html/apps/coreboscp/yii/web/CController.php(292): CFilterChain->run()
#17 /var/www/html/apps/coreboscp/yii/web/CController.php(266): CController->runActionWithFilters(Object(CInlineAction), Array)
#18 /var/www/html/apps/coreboscp/yii/web/CWebApplication.php(283): CController->run('login')
#19 /var/www/html/apps/coreboscp/yii/web/CWebApplication.php(142): CWebApplication->runController('site/login')
#20 /var/www/html/apps/coreboscp/yii/base/CApplication.php(162): CWebApplication->processRequest()
#21 /var/www/html/apps/coreboscp/index.php(89): CApplication->run()
#22 {main}
REQUEST_URI=/index.php/site/login
HTTP_REFERER=https://vtcp.scratchinmyhead.com:4443/site/login