08-28-2019, 11:11 PM
Ah, I know what is probably happening, you are setting this GV as the default for all modules. So the application tries to sort the others with the ticket_no
the OrderField MUST be only for one module. Read the escalation rules in the wiki
Also, you want to set OrderDirection NOT Sort_Order
the OrderField MUST be only for one module. Read the escalation rules in the wiki
Also, you want to set OrderDirection NOT Sort_Order
Joe
TSolucio
TSolucio