web based shortcut to create trouble ticket for specific product or contact

[joebordes]

You can do that on any module. Just create a business action with the URL you want and the parameters you need. You can set the contact and product fields by passing in the values for those field.

You can also use a Field Mapping business map where you will be able to make complex settings for fields, things like setting different products depending on some condition of the contact...

http://corebos.com/documentation/doku.php?id=en:adminmanual:businessmappings:mapping
http://corebos.com/documentation/doku.php?id=en:adminmanual:businessactions