10-06-2021, 12:43 PM
Hello,
I would like to implement auto ticket update like explain in this video:
https://www.youtube.com/watch?v=OjmMPHbxYHw
The problem it that my customer not receive the auto replay email that contain the Ticket ID.
The work-follow “Workflow for Ticket Change, not from the Portal” in active and there is no problem to send email from the CRM
What could be the problem?
Thanks
I would like to implement auto ticket update like explain in this video:
https://www.youtube.com/watch?v=OjmMPHbxYHw
The problem it that my customer not receive the auto replay email that contain the Ticket ID.
The work-follow “Workflow for Ticket Change, not from the Portal” in active and there is no problem to send email from the CRM
What could be the problem?
Thanks