10-17-2021, 04:18 PM
I had a look at the code, two things catch my attention; one is the "from email"
https://github.com/tsolucio/corebos/blob/master/modules/HelpDesk/HelpDeskHandler.php#L56
from what I understand reading that code it seems to try to send the email as if the contact had sent it. your email provider may not permit that. You could try hard coding an email on that line, setting $from_email to a valid email in your domain.
But before you try that try this: the workflow that sends that email has a condition "from portal = true", I think that may not be the case when coming from mail converter so try to set that workflow with an OR, like this:
https://github.com/tsolucio/corebos/blob/master/modules/HelpDesk/HelpDeskHandler.php#L56
from what I understand reading that code it seems to try to send the email as if the contact had sent it. your email provider may not permit that. You could try hard coding an email on that line, setting $from_email to a valid email in your domain.
But before you try that try this: the workflow that sends that email has a condition "from portal = true", I think that may not be the case when coming from mail converter so try to set that workflow with an OR, like this:
Joe
TSolucio
TSolucio