Ticket update is not working with Regex

[hussaingi]

Hi

Regex Ticket Id[^:]?: ([0-9]+) is not working for ticket update
Creating a new Ticket always.

help me

[joebordes]

I had no problem at all setting this up:

https://youtu.be/OjmMPHbxYHw

have a look and let me know

Maybe your regex is wrong as it is leaving out the rest of the subject