status add ticket from email

[Michel001]

not sure where to find this option.

When i have Administrator rights and i want to add ticket from an email i get the popup and see Status

When i do not have Administrator rights and i want to add ticket from an email i don't see the Status option.
i have to set that after i created the ticket.

the user is in the support profile.

see attachements

[rslemer]

Hi Michel001

The first step is to go into the list settings and include the support user

Have you done this?

[Michel001]

(07-04-2018, 11:52 AM)rslemer Wrote: Hi Michel001

The first step is to go into the list settings and include the support user

Have you done this?

i have created a role helpdesk and added users to that.
then i added the role helpdesk to the support group see attachement

[rslemer]

I talked about this ...

[joebordes]

I just tried with the testdmy user in the demo and the field is there. Make sure that ALL profiles assigned to the user has access to this field, it has to be a profile settings issue.

[Michel001]

(07-04-2018, 10:23 PM)joebordes Wrote: I just tried with the testdmy user in the demo and the field is there. Make sure that ALL profiles assigned to the user has access to this field, it has to be a profile settings issue.

i know it has something to do with that but i have to search where i go wrong.
going to test again today.

@rslemer
the attachement you had i checked that and it seems to be the same for helpdesk.

i will have a further look.

[Michel001]

it had to do something with

Settings > Profile Privileges > Viewing "Support Profile"

i changed all settings and now it works.
not sure which one had to do with the status . cause everything was enabled in support ticket
i did see the Oppertunities was not everything enabled.

but it works and with the menu editor i can hide things. so solved for me.

[joebordes]

:-)

As my brother says: there are many ways to do things right!

[Michel001]

(07-05-2018, 02:32 PM)joebordes Wrote: :-)

As my brother says: there are many ways to do things right!

) 

We are doing RPA so we have think outside the box a lot!