Counter or function aggregate for tickets

[rslemer]

Is possible create a workflow to sum number of tickets for each account?

I wish a counter for

total number of tickets
total number of opened tickets
total number of hours use for solved r all tickts in determined period, for example in current month

My ideia is :

if client has more the xx tickets opened in month, give to us a special theretament

[joebordes]

Yes, this can be done with the "aggregation" workflow function. Search the forum and the wiki for some information and the coreBOSTests suite for some examples.

http://blog.corebos.org/en/blog/workflowaggregation