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Ticket created by mail converter
#1
One situation when I use a mail converter to created a new tickets, is my requirement to know if a email sender is a contact already in my coreBOS or not.

I wish, created a workflow when email is found in my database and another workflow for email not is found.

I suggest system created a flag to setting this.

Today there two other flags, important and much useful like as "Converted by a lead" and "Created by Portal" ( for example ... ), permited us setting a different workflow since a flag
Ranieri
eCRM Web
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