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Fail to mail merge custome field

I'm trying to use the mail merge to create document from tikect.

Following the instructions in: and

Quote:The OpenOffice Merge has been tested and should work fine on custom fields too. Please use your field label as reference

ie: if I create a custom field on the Leads module and call it MoonAddress I should be able to merge it using the LEAD_MOONADDRESS label

The merge will not work on custom fields with a label containing white spaces (ie Moon Address)

I fail to merge custom field using the above technique. in my case the field name is TESTABC so I used this reference: TICKET_TESTABC

Any advice will be appreciated.

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Fail to mail merge custome field - addady2 - 08-06-2018, 01:38 PM

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