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Fail to mail merge custome field
#2
I had no problem at all.
I went to the support tickets module, settings, layout editor, added a custom text field called testabc, edited the template you link above and added this line:

helpdesk_testabc=TICKET_TESTABC

mass edited the field and merged: I got the line filled in correctly:

helpdesk_status=Open
helpdesk_title=Problem about cannot hear your salesperson on asterix calls
helpdesk_solution=
helpdesk_category=Small Problem
helpdesk_severity=Minor
helpdesk_priority=Low
helpdesk_relatedto=Dahlia Benett
helpdesk_testabc=zxze
Joe
TSolucio
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Messages In This Thread
Fail to mail merge custome field - addady2 - 08-06-2018, 01:38 PM
RE: Fail to mail merge custome field - joebordes - 08-06-2018, 03:34 PM

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