[ solved ] issue for mail converter

[rslemer]

yes, DB and table set UTF-8

there another Error in log

2020-05-04T15:35:23-03:00 DEBUG index > pquery insert into vtiger_troubletickets(ticketid,ticket_no,parent_id,priority,severity,status,category,update_log,hours,days,from_portal,title,solution,from_mailscanner,commentadded) values(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)
2020-05-04T15:35:23-03:00 DEBUG index > pquery parameters [149339,TT84855,0,,,Open,,,0,0,0,[Fail2Ban] SSH-issabel: banned 188.87.199.55 from localhost,,1,0]
2020-05-04T15:35:23-03:00 INFO DB DB >ADODB error Query Failed:insert into vtiger_troubletickets(ticketid,ticket_no,parent_id,priority,severity,status,category,update_log,hours,days,from_portal,title,solution,from_mailscanner,commentadded) values(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)::->[1452]Cannot add or update a child row: a foreign key constraint fails (`NossoCRM`.`vtiger_troubletickets`, CONSTRAINT `fk_1_vtiger_troubletickets` FOREIGN KEY (`ticketid`) REFERENCES `vtiger_crmentity` (`crmid`) ON DELETE CASCADE)
2020-05-04T15:35:23-03:00 DEBUG index > insertIntoEntityTable HelpDesk vtiger_ticketcf
2020-05-04T15:35:23-03:00 DEBUG index > getTabid HelpDesk
2020-05-04T15:35:23-03:00 DEBUG index < getTabid

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020-05-04T15:35:23-03:00 DEBUG index > pquery insert into vtiger_ticketcf(ticketid,cf_748,cf_752,cf_785,cf_787,cf_788,cf_1075) values(?,?,?,?,?,?,?)
2020-05-04T15:35:23-03:00 DEBUG index > pquery parameters [149339,0,,0,,,0]
2020-05-04T15:35:23-03:00 INFO DB DB >ADODB error Query Failed:insert into vtiger_ticketcf(ticketid,cf_748,cf_752,cf_785,cf_787,cf_788,cf_1075) values(?,?,?,?,?,?,?)::->[1452]Cannot add or update a child row: a foreign key constraint fails (`NossoCRM`.`vtiger_ticketcf`, CONSTRAINT `fk_1_vtiger_ticketcf` FOREIGN KEY (`ticketid`) REFERENCES `vtiger_troubletickets` (`ticketid`) ON DELETE CASCADE)
2020-05-04T15:35:23-03:00 DEBUG index > insertIntoTicketCommentTable
2020-05-04T15:35:23-03:00 DEBUG index < insertIntoTicketCommentTable
2020-05-04T15:35:23-03:00 INFO DB DB >TRANS Rolled Back
2020-05-04T15:35:23-03:00 INFO DB DB >TRANS Completed