12-23-2017, 01:32 PM
I was just re-reading the documentation and saw a not that bothers me.
Quote:Rule PriorityThat seems wrong... If I'm successfully capturing a reply to ticket notification and its updating the comments section of the ticket, then it stops there and doesn't get to the next rule. Which in this case I've setup a rule to capture the message and place an email record for the Organization. Why would it stop evaluating the rules like this?
One or more rules for the mailbox which are applied in sequence while Scanning. You can change the order (Priority) by clicking the arrow marks.
If the email matches the conditions defined for a given rule, the remaining rules are not applied.
Mark
[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]
[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]