I'm almost afraid to ask... Do each of the scanners need a corresponding workflow to function? Because at the moment the only scanner actually functioning since they were defined - even though they're enabled - is the one that creates new tickets. I'm not yet completely certain, but webmail module and Mail Manager can see the imap mailbox, but they're completely unsuccessful at opening any messages that exist there.
Logically, if the scanners that need to update a ticket comments with something in the reply, that would mean that it would have to actually open and read the contents of that message. If the webmail module is unable to do that - it sits and churns when I choose a folder to view the contents of - then I don't think the scanner will work either.
Update:
Wait, that logic doesn't work because the incoming messages to helpdesk are getting opened and read. I know this because the content of the message body end up in the new ticket's description.
Logically, if the scanners that need to update a ticket comments with something in the reply, that would mean that it would have to actually open and read the contents of that message. If the webmail module is unable to do that - it sits and churns when I choose a folder to view the contents of - then I don't think the scanner will work either.
Update:
Wait, that logic doesn't work because the incoming messages to helpdesk are getting opened and read. I know this because the content of the message body end up in the new ticket's description.
Mark
[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]
[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]