Mail Scanner

[mweaver]

Indeed. I was thinking about that while I was making the scanner. A lot of this would be moot if I can understand why the webmail module can't open my imap folders. 

Anyway, the scanner(s) can. Three of the four look at the helpdek inbox. They're stacked up like this:

• TroubleTickets <== Scans helpdesk user IMAP inbox for new messages (looks for Service: in the subject). Not supposed to mark the message as read.
  UpdateTroubleTicketComments <== Look for All messages since last scan test the subject line for Ticket ID using regex from documentation. Add message body to comments of ticket. Condition for testing body: Does Not Equal: left this entry blank because it shouldn't be blank. There should always be something in the message body. 
  AddMessageToOrganization <== Look for All messages since last scan again testing subject line with Regex looking for Ticket ID. Is supposed to add an email record to the corresponding Organization.  After scan: mark message read.
  
  There's a fourth that's supposed to dig around through the sent folder, retrieve the message again testing subject line for ticket id, but I don't have it completely defined yet.
  
  second and third aren't working because the first one keeps marking the blasted thing as read.