You don't have permission to access /cc_crm/index.php on this server.

[joebordes]

That seems like an Apache server error more than a coreBOS error. It could be that contacts is producing a PHP error and the server answers that generic message.

First, make sure you have all coreBOS updater changesets applied, this is very important. Then activate debug:

http://corebos.org/documentation/doku.php?id=en:devel:debuging#php

and look in the Apache error_log to see if there is some error that could give us a clue as to what could be happening.