09-18-2016, 01:59 PM
The default emails sent by the ticketing system are hard code, they cannot be changed from the GUI, they are mostly translated depending on the admin user's language setting.
If you don't like the hard coded emails, you can deactivate them in the workflows and add your own workflows to send out the emails with whatever contents you need.
This article explains how to substitute the existing hard coded logic with workflows that you create: http://corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails
If you don't like the hard coded emails, you can deactivate them in the workflows and add your own workflows to send out the emails with whatever contents you need.
This article explains how to substitute the existing hard coded logic with workflows that you create: http://corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails
Joe
TSolucio
TSolucio