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Capturing client responses to trouble ticket notifications
#2
Hi @mweaver,

If you can. You must enable the classification of postal service. In this way, if a customer answers the mail you've sent, you can automate the process to attach information to the ticket.

Is it what you mean?
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RE: Capturing client responses to trouble ticket notifications - kapsule - 06-27-2017, 09:38 PM

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