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  Time in application 5 hours ahead
Posted by: mweaver - 12-12-2017, 10:27 PM - Forum: Administrator Support - Replies (4)

UGH! yup... ready to pull out my hair. 

Time zone correct in php.ini file. Checked it a dozen times.

Let me start from where I'm at...

  • I've got corebos 7 and corebos 5 running side-by-side.
  • All my data - at least the data that matters - has been moved over to the C7 installation.
  • create a ticket or anything that displays (uses) a time stamp: the time is correct in C5 whereas the time is 5 hours ahead in C7.
  • thought maybe there was something amiss with config.inc.php file, so I copied over the one from C5... no change.
  • in both config files I've set this line to: $default_timezone = 'UTC -5:00'; (in the past this always worked and in fact is the setting in use by C5 which is running on the same server using the same everything that is installed on this new CentOS7 server.
  • I know it's something stupid and small I'm missing... perhaps more beer will help.
  • I've tried removing the -5:00 from the $feault_timezone variable so that it's value was just 'UTC'. No change.
  • It won't effect the actual time I spend on trouble-tickets, however it kinda matters a lot because, well... it's not right and it's buggin me.
Apart from that and one other thing C7 is running fine.Spent a few hours migrating data over, but not a big deal in the grand scheme of things.

All right, you twisted my arm... These variables don't seem to work at all now:
Code:
// helpdesk support email id and support name (Example: 'support@your_support_domain.tld' and 'your-support name')
$HELPDESK_SUPPORT_EMAIL_ID = 'mweaver@compinfosystems.com';
$HELPDESK_SUPPORT_NAME = 'CISS Support';
$HELPDESK_SUPPORT_EMAIL_REPLY_ID = $HELPDESK_SUPPORT_EMAIL_ID;

Those three lines used to make handle how the emails that went out when a ticket was created, and updated. Now, when they get sent out its "your_name" that appears on the message. Ugh... more beer is definitely required.

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  cbCalendar
Posted by: Michel001 - 12-12-2017, 12:38 PM - Forum: coreBOS - Replies (2)

I have a question.

If i create a new calendar meeting and i invite a colleague.

Where do i find that in the database ? i only see the user who created it.

i see in table vtiger_activity some related things for the calendar subject and activityid
vtiger_crmentity where i can find the user who created it and description
vtiger_users there can be a join to get the user.
only i don't see who is also invited in the meeting.

What i am trying to do:
- create a calendar item
- check on new items and fills outlook/exchange calendar. for those who are in the meeting.
- check modified time to change outlook/exchange calendar.

or is there an easier way to sync with outlook / exchange ?

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  PDF Maker - Issue - error on Edit and Generate PDF
Posted by: rslemer - 12-11-2017, 02:53 PM - Forum: Administrator Support - No Replies

If user generate a PDF Maker, thru option Edit and Generated PDF Model, all commands < page break > not working.

If user generate without a edit first, commands < page break > working correctly


[Solved]

I redo all PDF model, using browser Chrome, and works.

I think browser Safari ( Mac ), causes a problem ..

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  PDF Maker - Issue - field type currency
Posted by: rslemer - 12-11-2017, 02:29 PM - Forum: Administrator Support - Replies (2)

When I user a value field, type currency, this field not is translate in pdf maker

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  add note
Posted by: Michel001 - 12-11-2017, 02:08 PM - Forum: User Support - Replies (1)

Hello
In contacts there is an option to add a note..

if i do where does it leave the note ?
i cannot seem to find it back.


wait found it.. they are in documents..

thanks

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  [solve] Globalvariables - table in BD
Posted by: rslemer - 12-10-2017, 09:48 PM - Forum: Administrator Support - Replies (2)

Global Variables can be set directly into database ?

My question, is, If I get a fresh install, and insert manually values in BD, will work?

Or I need set one to one, thru GlobalVariables screen module?

--

I need created a script, for redo my system, if server crashed or disaster in my production environment, for compliance rules.

Thanks for your support.

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  Two tabs - for same System
Posted by: rslemer - 12-10-2017, 05:28 PM - Forum: Administrator Support - Replies (2)

In my installation, if I opened more than one tab, and click "logoff" other tabs shows a screen like a image attached

But at on line, demo, not. Works fine.

There are any option in php setting, for working a online demo?

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  Webmail - choose a email template
Posted by: rslemer - 12-10-2017, 05:18 PM - Forum: Administrator Support - No Replies

When user select a email template, there are a problem with variables.

If user click on Contacts, for example, and select a email templates ( prepared for lead ), all variables, when email is sent, will not translate.

I suggest, the system only show, templates, setting for correct module, or templates setting without specific modules variable.

System, can ask, in email template creator, if a template is specific or generic, and use this for showed only in correct module



Attached Files Thumbnail(s)
           
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  Mail Manager - Options Search
Posted by: rslemer - 12-10-2017, 05:04 PM - Forum: Administrator Support - Replies (16)

All folders I click, system show same emails.

If I click, for users, for contacts, for Accounts, the result, all the time, is the same

( see image attached )



Attached Files Thumbnail(s)
   
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  Setting Default filter
Posted by: rslemer - 12-10-2017, 04:53 PM - Forum: Administrator Support - No Replies

I wish set a default filter for my users.

Today, when I need this, I need login each user, one by one and created a new filter, setting a default.

And only works if user not created another filter with default too.

How I can set,a standard, a same filter for user first login?

And ( better scenario, for us ), user blocked ( cannot ) overlap thats?

Admin can do that?

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