| Welcome, Guest |
You have to register before you can post on our site.
|
| Online Users |
There are currently 505 online users.
» 3 Member(s) | 502 Guest(s)
|
| Latest Threads |
Buy Pain O Soma 350 Mg To...
Forum: User Support
Last Post: Johnsonilrish
5 hours ago
» Replies: 0
» Views: 7
|
[RESUELTO] - Tipo de impu...
Forum: Administrator Support
Last Post: joebordes
Yesterday, 05:49 PM
» Replies: 13
» Views: 7,922
|
little bug trasformin LEA...
Forum: Administrator Support
Last Post: payalbatra
04-23-2024, 06:57 AM
» Replies: 4
» Views: 3,596
|
como manejar github en un...
Forum: International
Last Post: ntermacabre
04-10-2024, 03:52 AM
» Replies: 2
» Views: 1,226
|
whatsapp
Forum: User Support
Last Post: Yash
04-03-2024, 09:26 AM
» Replies: 2
» Views: 6,090
|
PRODUCTS IN ACCOUNTS BY O...
Forum: User Support
Last Post: joebordes
03-31-2024, 11:04 PM
» Replies: 1
» Views: 368
|
Attachment in e-mail not ...
Forum: User Support
Last Post: julikarole
03-13-2024, 05:59 AM
» Replies: 2
» Views: 1,160
|
Mail Manager - Options Se...
Forum: Administrator Support
Last Post: joebordes
03-06-2024, 11:52 PM
» Replies: 16
» Views: 18,401
|
Intermittent issues after...
Forum: User Support
Last Post: joebordes
03-06-2024, 11:44 PM
» Replies: 9
» Views: 1,684
|
Custom Columns in Mail Ma...
Forum: Modules/Extension Support
Last Post: joebordes
03-06-2024, 11:42 PM
» Replies: 1
» Views: 2,183
|
|
|
| {resolved} Mail Scanner - Odd Behavior: Must scan manually |
|
Posted by: mweaver - 12-16-2017, 01:35 PM - Forum: Administrator Support
- Replies (1)
|
 |
As the subject suggests, since upgrading to C7, which is a fresh install with migrated data - and mean that literally - Mail Scanner doesn't seem to want to run on it's own. As far as I can tell the necessary bits have been configured.
- I've configured the IMAP connection for it and told it what folder to look in. And it is making the connection and retrieving unread messages that match the critera I've provided it.
- I've created the Necessary workflow for it to act on once it retrieves the messages.
- I've checked the Cron assignments to confirm that they're enabled which the for the workflow.
However, Mail Scanner only does what it's supposed to do if I manually click the scan button. When I did that this morning I saw this on the screen:
Quote:Scanning domaincontroller.ad-domain.local in progress Sorry! Attempt to access restricted file.
We are looking for this file path: modules//.php
We are looking here:
Real file path:
Root dir path: /var/www/html/apps/corebos7/
I'm not quite sure what it's trying to tell me but it reminds me of a permissions error. (Joe: I remember the trouble you had the last time I went from C5 to C7 and the huge difference in permissions requirements that existed from the old server to the new one.) I should add though that IMAP configuration on the Exchange server is - for my LAN only - plain text authentication no TLS. In case it matters i'm using alternative UPN suffixes which allows me to use my email address as a username rather than having to use the form domain\username for authenticating to either the domain controller or the Exchange services. The reason I mention this is because of the differences in behavior I've seen in IMAP connectivity from C5 to C7. For all I know it's completely a local environmental issue.
Remembering that, when installed C7 this time I made sure that the entire directory where CoreBOS7 lives is owned by apache.apache, directory permissions are 755 and file permissions, at least for .php files, are 644. The application over all works normally. It's just little things here and there. Mail Scanner happens to be one of them.
I rely pretty heavily on Mail Scanner to look for messages in a certain mailbox folder on my Exchange server (worked normally in CoreBOS 5 connecting to the Exchange account) to check for messages sent to the account for the express purpose of creating Support Tickets. When I get really busy of focused on a problem and someone sends me a message that needs a support ticket created for it, its much faster to forward the message to the email account Mail Scanner monitors than to move away from what i'm doing and manually create the ticket.
Anyway, I was wondering what Mail Scanner is trying to tell me with the information it tossed to the screen.
Thanks,
|
|
|
| Mail Manager - Making the Connection |
|
Posted by: mweaver - 12-16-2017, 01:12 PM - Forum: Administrator Support
- No Replies
|
|
I almost posted this as a reply to another thread: Mail Manager - Settings but decided that would be bad form, so it's here.
I saw this thread and had an idea... I'm only half serious about it because I'm painfully aware of what's involved. However, has any consideration been given to Exchange MAPI support? That would allow the application to talk directly to MS Exchange similar to Outlook. (I'm thinking mostly Outlook 2007-2013... Outlook 2016 has some personality issues that I don't even want to think about let alone talk about.
The reason I bring it up is I've been seeing differing behaviors between the mail manager making a connection and the mail scanner making a connection. Both use essentially the same settings to make the connection. The biggest difference is that Mail Manager attempts to retrieve a folder list and messages, whereas the Mail Scanner - once configured - connects and goes to a specific folder looking for unread messages.
Mail Manager seems to have issues connecting to anything other than localhost. I've tested this with...
- My Exchange server which sits on the same LAN as the Linux web server where the CoreBOS app is installed: Fails horribly and never really makes the connection; pretty much just sits there and spins and I've tried it every way possible with the settings available.
- Google Mail: Makes the connection and sometimes even manages to load the folders but there isn't a lot of success with actually accessing messages in the folders...
- Localhost: Works flawlessly.
I've not said all that to imply that the Mail/Webmail module isn't any good, but rather to shine some light on a few weaknesses I've observed in attempting to get it to a point of being useful in the type of environment where It and I find ourselves.
For the most part Sendmail on my LAMP server has one or two jobs:
- Performs as an MTA for CoreBOS, and Wordpress running on my LAMP. In this capacity it is not a receiving but rather a sending MTA.
- Eventually, it will once again be performing as an email gateway for my Exchange server because I'm anal about having an Internet Facing Exchange server if I don't have to. But even in this roll it wouldn't be sending and receiving but just sending.
For me in my environment, were I to be able to effectively connect Mail Manager to my Exchange server, even just with IMAP, I'd be able to attach messages to client accounts. At present if I want to do that I have to use a cludgey Outlook add-on that I really don't like. I much prefer the native behavior CoreBOS Webmail provides for doing this. Attaching messages is kind of a lame example, because I don't use it much, but there are times when I'd really like to be able to do it. But, there's an even bigger reason for desiring MAPI support in CoreBOS and I believe, if it existed, would greatly enhance the profile of the application overall. My thinking is in the direction of finding a way for replies to Support Ticket notifications from the client to be captured and the content of those replies to be added to the support ticket referenced in the subject line which already contains the Support Ticket ID.
I've mentioned this before, but at the time I didn't have the time to properly articulate what I'm thinking. I’ve got the idea fleshed out a little better in my mind, so the plan is to create a basic flow chart, post it with some detail of the idea and see if it’s doable. For that to happen though the webmail module connectivity – at least for me – would have to be much stronger than it is at the moment. As I’ve mentioned, unless I’m connecting to localhost, imap connections to anywhere else are problematic.
Just a few thoughts on a Saturday morning from the Western edge of the "pond". Your mileage may vary.
|
|
|
|
| System is very slow |
|
Posted by: rslemer - 12-15-2017, 03:26 PM - Forum: Administrator Support
- Replies (14)
|
 |
My system wrote this message in apache log
Fatal error: Call to a member function getColumnName() on null in /usr/share/coreBOS/corebos-master/include/Webservices/CustomerPortalWS.php on line 1016, referer: http://crm:5000/index.php?action=index&module=Leads
I think because I deactivated all fields for customer portal ...
|
|
|
|
|
