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  Workflow task to change field back to what it was
Posted by: Guido1982 - 11-03-2020, 01:01 PM - Forum: Administrator Support - Replies (2)

I have a request that I think I could code or that maybe already exists. The user wants to activate a workflow task that, under certain circumstances at least, reverts a field to its previous state. Of course the modtracker should be enabled for this field but is that case, could it be done?

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  The last modified user in the history and webservice calls
Posted by: Guido1982 - 10-29-2020, 08:37 AM - Forum: coreBOS Development - Replies (3)

I have a problem with saving records either through the vtlib API or the webservice API (both, to be exact). The problem is that when I make a change that is invoked by a certain user, the 'last modified by' user mostly switches to me (as first admin user). When you look at the history entries, you'll see entries that say (Person A (admin) changed this and that and made Person B the last modified user), which is wrong since if it is Person A that made the change, that person should be the last modified one.

I know that we can (and should) sometimes switch to an admin user when we make changes through the code, but in many cases, I don't do that (do webservice calls do that?) and still it looks like it is being done somewhere nonetheless. This is a pity since it creates entries in the history panel that are confusing and sometimes plainly incorrect.

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  Can't get sending mails use the correct sender
Posted by: Guido1982 - 10-28-2020, 03:54 PM - Forum: coreBOS Development - Replies (1)

I set the outgoing server for a specific user through the new Utilities module and tried a sending a mail through the workflow system. When I reply to the e-mail it tries to reply to both the reply-to address I set in the workflow and the e-mail address I set in the general outgoing server settings (so not the Utilities one). That second address is a no-reply so every time the users that want to reply and do so unknowingly to a noreply address receive a non delivered errormessage.

Is there some other setting I need to set to make the system send from the user-based account?

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  Report: Transferred to user X by who?
Posted by: addady2 - 10-25-2020, 12:36 PM - Forum: Administrator Support - Replies (3)

Hi,

I would like to create report regarding Ticket assign to user X. the report should show who (crm user) transfer the ticket to user X.

This information exist in the "Tikect history" (attach screen shut).

How can I do it?
Do I need to enable ModTracker for this?



Attached Files Thumbnail(s)
   
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  Blank popup contacts
Posted by: Merchant - 10-21-2020, 08:45 AM - Forum: Modules/Extension Support - Replies (2)

When i want to add a contact to the helpdesk a blank popup is showing up.

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  Timecontrol - How to generate Total Hours Summary
Posted by: global.da - 10-21-2020, 03:45 AM - Forum: Modules/Extension Support - Replies (6)

How can i generate a graph summarizing the all assigned user total hours in a month?

what is being capture is the total of tickets per user not the total hours per user (image 1)

if i filter only one user, what is being captured is the qty of the hour e.g. 1hour - 9pcs, 2hours - 3pcs.(image2)

what i want is one assigned user , his total hours is one month. e.g user1 - 90hours, user2 - 50hours, user3 - 25hours etc..

thank you for your assistance



Attached Files Thumbnail(s)
       
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  Attachment/image related functions
Posted by: Guido1982 - 10-13-2020, 04:46 PM - Forum: coreBOS Development - Replies (2)

I'm working on a module that saves and retrieves images through the UItype 69 field. What functions do we have available in the backend for working with images? I don't want to repeat work that's already been done.

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  Update field from SalesOrder to Potential
Posted by: geraldbigot - 10-08-2020, 12:37 PM - Forum: User Support - Replies (2)

Hello,

Is it possible with a workflow to update the same field (text field) from salesorder to related potential (selected with a "related to" field) ?

Thanks.

Gérald

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  Issue in Emails::createEmailRecord
Posted by: gmarcog - 10-08-2020, 11:26 AM - Forum: coreBOS Mail - Replies (10)

When I try to register an email using this code:

$element = array();
$element['saved_toid'] = $correo;
$element['parent_type'] = $modulo;
$element['parent_id'] = vtws_getEntityId($modulo).'x'.$accountid;
$element['from_email'] = $from;
$element['ccmail'] = $ccmail;
$element['bccmail'] = $bccmail;
$element['subject'] = $asunto;
$element['description'] = $cuerpoMensaje;
$emailid = Emails::createEmailRecord($element);

$rdo = send_mail(
$modulo,
$correo,
'xxxxxx',
$from,
$asunto,
$cuerpoMensaje,
$ccmail,
$bccmail,
array(),
$emailid,
'test/logo/logosmall.png'
);

if (!$rdo) {
$mensaje .= 'ERROR: '.$mail->ErrorInfo;
} else {
$mensaje .= 'Se ha enviado el correo al mail '.$datos['email1'] .'<br>';
}

return $mensaje

But it dont works. With debug active shows this:

INFO - PearDatabase ->ADODB disconnect DEBUG - SQL: SET NAMES utf8 DEBUG - EXEC: 0.00052905082702637 micros [START=1602155802.9709, END=1602155802.9714] DEBUG - DEBUG - Prepared sql query being executed : select id from vtiger_ws_entity where name=? DEBUG - Prepared sql query parameters : [Accounts] DEBUG - SQL: select id from vtiger_ws_entity where name=? DEBUG - PARAMS: [Accounts] DEBUG - EXEC: 0.00032305717468262 micros [START=1602155803.2723, END=1602155803.2726] DEBUG - DEBUG - Prepared sql query being executed : SELECT id FROM vtiger_users WHERE is_admin='On' and status='Active' limit 1 DEBUG - SQL: SELECT id FROM vtiger_users WHERE is_admin='On' and status='Active' limit 1 DEBUG - EXEC: 0.00026106834411621 micros [START=1602155803.2727, END=1602155803.273] DEBUG - DEBUG - Entering Users() method ... DEBUG - Entering getColumnFields(Users) method ... DEBUG - Entering getTabid(Users) method ... DEBUG - Prepared sql query being executed : select tabid from vtiger_tab where name=? DEBUG - Prepared sql query parameters : [Users] DEBUG - SQL: select tabid from vtiger_tab where name=? DEBUG - PARAMS: [Users] DEBUG - EXEC: 0.00022006034851074 micros [START=1602155803.2731, END=1602155803.2733] DEBUG - DEBUG - Exiting getTabid method ... DEBUG - Entering getTabid(Users) method ... DEBUG - Exiting getTabid method ... DEBUG - Prepared sql query being executed : SELECT tabid, fieldname, fieldid, fieldlabel, columnname, tablename, uitype, typeofdata, presence FROM vtiger_field WHERE tabid in (?) DEBUG - Prepared sql query parameters : [29] DEBUG - SQL: SELECT tabid, fieldname, fieldid, fieldlabel, columnname, tablename, uitype, typeofdata, presence FROM vtiger_field WHERE tabid in (?) DEBUG - PARAMS: [29] DEBUG - EXEC: 0.00023794174194336 micros [START=1602155803.2734, END=1602155803.2736] DEBUG - DEBUG - Entering getTabid(Users) method ... DEBUG - Exiting getTabid method ... DEBUG - Exiting getColumnFields method ... DEBUG - Exiting Users() method ... Sorry! Attempt to access restricted file.
We are looking for this file path: user_privileges/user_privileges_1.php
We are looking here:
Real file path:
Root dir path: /homepages/35/d489224962/htdocs/corebosPruebas/crm/

What can go wrong? Thanks

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  Sending e-mails from purchaseorders
Posted by: Guido1982 - 10-06-2020, 02:57 PM - Forum: Administrator Support - Replies (4)

I want to add an actionlink in Purchaseorders to send an e-mail from there. There is a UI10 field for the account, so I can modify the business action javascript to get the account ID from there. The problem is, is that the window is not present in the DOM. Is there an easy way to get that going and can I use fields from the PurchaseOrder as mergefields in templates I subsequently select?

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