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Workflow issue : mail not received

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Workflow issue : mail not received
geraldbigot Offline
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#1
11-17-2022, 07:08 AM (This post was last modified: 11-17-2022, 07:50 AM by geraldbigot.)
Hello,

My workflow needs to send email when a field condition is ok at first save.
I see this email in coreBOS Email module but never receive it.

What could be my error ?
Perhaps this gives you an idea : cb_messagequeue table seems to be blocked
As soon as I deactivate and activate Workflow cron job, cb_messagequeue is emptying.
I can see Email in Emails module but I don't receive it.
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joebordes Offline
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#2
11-17-2022, 08:05 AM
Where do you see this message: "cb_messagequeue table seems to be blocked"?

Activate the DEBUG_SEND_EMAIL global variable and look in the logs to see if the emails are producing some error message. Make sure they aren't going to spam folder.
Joe
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geraldbigot Offline
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#3
11-17-2022, 08:11 AM (This post was last modified: 11-17-2022, 08:26 AM by geraldbigot.)
(11-17-2022, 08:05 AM)joebordes Wrote: Where do you see this message: "cb_messagequeue table seems to be blocked"?

Activate the DEBUG_SEND_EMAIL global variable and look in the logs to see if the emails are producing some error message. Make sure they aren't going to spam folder.

I don't see such message "cb_messagequeue table seems to be blocked" but I just noticed it
I'm going to activate the DEBUG_SEND_EMAIL and look in the logs.
I check and I'm sure they are not going in spam folder

I also received many "cron task message" : exceeding max exec time
(11-17-2022, 08:11 AM)geraldbigot Wrote:
(11-17-2022, 08:05 AM)joebordes Wrote: Where do you see this message: "cb_messagequeue table seems to be blocked"?

Activate the DEBUG_SEND_EMAIL global variable and look in the logs to see if the emails are producing some error message. Make sure they aren't going to spam folder.

I don't see such message "cb_messagequeue table seems to be blocked" but I just noticed it
I'm going to activate the DEBUG_SEND_EMAIL and look in the logs.
I check and I'm sure they are not going in spam folder

I also received many "cron task message" : exceeding max exec time

How can I isolate mail errors in log file   ?
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joebordes Offline
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#4
11-17-2022, 08:41 AM
set the level to FATAL, that way you will see only the email messages
Joe
TSolucio
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geraldbigot Offline
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#5
11-17-2022, 09:18 AM
I send you this file on your email

--
Gérald
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