06-27-2017, 09:38 PM
Hi @mweaver,
If you can. You must enable the classification of postal service. In this way, if a customer answers the mail you've sent, you can automate the process to attach information to the ticket.
Is it what you mean?
If you can. You must enable the classification of postal service. In this way, if a customer answers the mail you've sent, you can automate the process to attach information to the ticket.
Is it what you mean?