12-13-2017, 12:51 PM
I dunno guys... either I'm extremely dense these days, or changing the value of a global variable isn't as easy as you describe here. I followed the example above trying to change the value of HelpDesk_Support_Name from your-support name to CISS Support, but when I test it by adding a comment to a test support ticket it's still the same on the email a client would receive when a ticket is created, or updated. It's all very frustrating trying to set a value for a seemingly simple variable.
Mark
[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]
[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]