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status add ticket from email

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status add ticket from email
Michel001 Offline
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Posts: 23
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Joined: Aug 2017
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#3
07-04-2018, 12:59 PM
(07-04-2018, 11:52 AM)rslemer Wrote: Hi Michel001

The first step is to go into the list settings and include the support user

Have you done this?

i have created a role helpdesk and added users to that.
then i added the role helpdesk to the support group see attachement


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Messages In This Thread
status add ticket from email - Michel001 - 07-04-2018, 08:46 AM
RE: status add ticket from email - rslemer - 07-04-2018, 11:52 AM
RE: status add ticket from email - Michel001 - 07-04-2018, 12:59 PM
RE: status add ticket from email - rslemer - 07-04-2018, 02:50 PM

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