02-27-2021, 02:51 PM
Hello Joe. thanks for the suggestion. I couldn't make it.
Mail converter creates a ticket with a title similar to this = "Google Ads: we have received your payment for 646-569-5288". I create a workflow, which has the condition "From mail converter" = YES.
Then what I need is to do an UPDATE FIELD of the ticket in question, with the name of the corresponding account.
For that I have in Accounts a custom field called GoogleID, which would be for example = "646-569-5288"
So what you should do is find that the Ticket title contains GoogleID, and when it finds it, that it takes the name of the account to be able to do the update. I try to do it, but when I do the evaluation of the expression there is something that is not right.
Thanks
Mail converter creates a ticket with a title similar to this = "Google Ads: we have received your payment for 646-569-5288". I create a workflow, which has the condition "From mail converter" = YES.
Then what I need is to do an UPDATE FIELD of the ticket in question, with the name of the corresponding account.
For that I have in Accounts a custom field called GoogleID, which would be for example = "646-569-5288"
So what you should do is find that the Ticket title contains GoogleID, and when it finds it, that it takes the name of the account to be able to do the update. I try to do it, but when I do the evaluation of the expression there is something that is not right.
Thanks