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Trouble-Ticket Notifications: wheres the template
#1
Hi all,

Something that has been on my mind for a while is the trouble-ticket notification message. I'm wondering where the message template for this is located. I'd like to be able to customize this critter but I can't find where it's being generated. Anyone know the answer to this one?
Mark

If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.
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#2
If I remember correctly it is hard coded in modules/HelpDesk/HelpDeskHandler.php
Joe
TSolucio
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#3
Ok... that's not something that can be changed in the coding just to make the message look different. Would it be possible to change the system to use a template for TT notifications like other parts of the system are doing?
Mark

If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.
Reply
#4
That is on our todo list. In fact, it was contributed by a community memeber like 3 years ago all I have to do is review the code and integrate it.
Joe
TSolucio
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#5
sweet! Looking forward to it.
Mark

If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.
Reply


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