email ticket.

[Michel001]

When i have a ticket in corebos and i want to respond to that ticket using email
the email is send to the customer but also to the account that has send the email.

for me it is enough that the customer gets the email and not the user who has send it through corebos.
because in corebos you can see the mail under contacts/tickets

is there a way to only send the email to the customer ?

[omarllorens]

Hi think that you refer that the user always receive a copy from the emails that he send from coreBOS.

If yes, you have to edit the user preferences and change the field Send copy of email to no

Look the image that I attached, please.

[Michel001]

Hi think that you refer that the user always receive a copy from the emails that he send from coreBOS.

If yes, you have to edit the user preferences and change the field Send copy of email to no

Look the image that I attached, please.

Thanks found it