Trouble-Ticket Notifications: wheres the template

[mweaver]

Hi all,

Something that has been on my mind for a while is the trouble-ticket notification message. I'm wondering where the message template for this is located. I'd like to be able to customize this critter but I can't find where it's being generated. Anyone know the answer to this one?

[joebordes]

If I remember correctly it is hard coded in modules/HelpDesk/HelpDeskHandler.php

[mweaver]

Ok... that's not something that can be changed in the coding just to make the message look different. Would it be possible to change the system to use a template for TT notifications like other parts of the system are doing?

[joebordes]

That is on our todo list. In fact, it was contributed by a community memeber like 3 years ago all I have to do is review the code and integrate it.

[mweaver]

sweet! Looking forward to it.