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SLA - Created a new Business Map
#1
How I can created a BM to

Read a Custom Field at Contract Services with a number of days ( SLA agreement with client )

Use this field when create new Trouble Ticket, add update a custom field ( Conclusion Prediction ).
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#2
it would be somthing like this:

ServiceContracts2HelpDesk

Code:
<map>
 <originmodule>
   <originname>ServiceContracts</originname>
 </originmodule>
 <targetmodule>
   <targetname>HelpDesk</targetname>
 </targetmodule>
 <fields>
   <field>
     <fieldname>cf_xxx</fieldname>   {field on tickets: conclusion}
     <Orgfields>
       <Orgfield>
         <OrgfieldName>do operations with cf_yyy from servicecontract</OrgfieldName>
         <OrgfieldID>EXPRESSION</OrgfieldID>
       </Orgfield>
     </Orgfields>
   </field>
   <field>
    .....
   </field>
 </fields>
 </map>


http://corebos.org/documentation/doku.php?id=en:adminmanual:businessmappings:mapping

Let us know how it goes and please share the final mapping if you can.
Joe
TSolucio
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#3
What is the easy way to know what the CF code assigned to a field created?

I use creator template e-mail, or workflow, to get this information

Is there another way?
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#4
You can right-click on the field in edit view and inspect it


   

If you are using coreBOSCRM you can use the GenDoc labels extension

http://demo.coreboscrm.com/index.php?action=index&module=EtiquetasOO
Joe
TSolucio
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