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  New style advanced search filers bug
Posted by: Svemar - 10-29-2021, 12:30 PM - Forum: User Support - Replies (6)

Hi,
we have found, that when performing Advanced search filtering for example on a text field where value contains / symbol, then filtering does not works.
For example, I have text field on Invoices called "purchase order" with the value "2021-10-15 no. 123456/561" and would like to filter my invoices searching "purchase order" contains 123456/561 there result will be empty. But if I would search for 123456, then the record will be listed.

Same happens with search condition in reports.

But in standard (not advanced) search this works correctly.

Thanks
Marijus

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  row size too large. reached maximum size limit of database table size
Posted by: global.da - 10-28-2021, 05:03 AM - Forum: Administrator Support - Replies (1)

Hi
How do i fixed this ?
"row size too large. reached maximum size limit of database table size"
i encounter this when adding fields to assets module.

thank you

Dennis

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  Disable QuickCreate
Posted by: radu - 10-21-2021, 12:32 AM - Forum: Administrator Support - Replies (2)

Hello,

Is there a way to remove(disable) the QuickCreate from the main menu bar? Some users never use it and it may free up some space on the bar when needed.

Thanks

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  Mail Manager Related Records. Add to Existing
Posted by: adspacegroup - 10-14-2021, 11:47 PM - Forum: Modules/Extension Support - Replies (2)

In the Action Picklist in the mail manager (where it says Related Records), it only has options to add records.
Is there a way to connect a received email to an existing record? or in other terms, add options like "connect to existing organization".

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  SMTP Configuration Error
Posted by: adspacegroup - 10-14-2021, 11:46 PM - Forum: Modules/Extension Support - Replies (1)

Hi I am trying to setup zoho mail in the smtp settings.
https://www.zoho.com/mail/help/zoho-smtp.html
but I keep getting this error everytime:
"Test Mail Status : : Mail could not be sent to the admin user. Please check the admin emailid/Server settings"

Server Name: ssl://smtppro.zoho.com:465
Username: Emailaddress
Password: Email Password
From Email: Empty/Have also tried the same email as username
Requires Authentication? yes

I have also tried setting up Gmail but it also doesn't work.
I have done it based on the inistructions here: http://corebos.com/documentation/doku.php?id=en:adminmanual:outgoingserver&s[]=smtp

Is there a known issue and solution for this?

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  Members of Entity Not Showing - for Groups
Posted by: adspacegroup - 10-14-2021, 11:08 PM - Forum: Modules/Extension Support - Replies (1)

Hi,
as I try to add members to a group that I created, The "members of Entity" list is empty.
It is not empty when I try to add users to a role. only empty when I try to add users to a group.

In case if the server info is needed,
I have upgraded the operating system, the php version is 7.4, all required and optional extensions are installed already.
Everything in the php.ini is already changed based on the requirements.

I am not sure what is going on, but certain bugs exist in my corebos and I cannot figure out why. If you look at the other issues I have created in Github (will do here as well), you will see what I mean.
My first installation of PHP was 7.0 thanks to Ondrej for removing all the updates for ubuntu 16.04 but now I upgraded to 18.04 and installed php 7.4. The issues still exist.
Everything else other than the issues I created are working fine, so I'm not sure if the issue is coming from a missing extension or something.
I would really appreciate your support.
Thanks,

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  Auto ticket update
Posted by: addady2 - 10-06-2021, 12:43 PM - Forum: Administrator Support - Replies (1)

Hello,

I would like to implement auto ticket update like explain in this video:

https://www.youtube.com/watch?v=OjmMPHbxYHw

The problem it that my customer not receive the auto replay email that contain the Ticket ID.
The work-follow “Workflow for Ticket Change, not from the Portal” in active and there is no problem to send email from the CRM

What could be the problem?

Thanks

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  Get translated field labels when WS describing
Posted by: Guido1982 - 09-23-2021, 07:27 AM - Forum: coreBOS Development - Replies (3)

I'm building a piece of webservice where I'd like to get the field labels returned by the describe webservice call translated to the requesting user's language. Is there a way I can do that?

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  Mail Manager error
Posted by: LorenzoGreco - 09-14-2021, 08:47 AM - Forum: Modules/Extension Support - Replies (8)

Hi all
i've coreBOS 8.0 (2aa8606cf20210902)
i've a problem (again) with Finding Relation in mail manager
when i try to attach an inbound email to an existing contact it doen't work.
Opnening Browser inspection i found this error


VM6211:1 Uncaught SyntaxError: Unexpected token S in JSON at position 0
at JSON.parse (<anonymous>)
at Object.<anonymous> (VM5980 MailManager.js:604)
at i (jquery.js:2)
at Object.fireWith [as resolveWith] (jquery.js:2)
at y (jquery.js:4)
at XMLHttpRequest.c (jquery.js:4)
(anonymous) @ VM5980 MailManager.js:604
i @ jquery.js:2
fireWith @ jquery.js:2
y @ jquery.js:4
c @ jquery.js:4
XMLHttpRequest.send (async)
send @ csrf-magic.js:52
send @ jquery.js:4
ajax @ jquery.js:4
mail_associate @ VM5980 MailManager.js:598
mail_associate_actions @ VM5980 MailManager.js:663
onchange @ index.php?action=index&module=MailManager:1
ListPicker._handleMouseUp @ unknown

For Your Knowledge, perhaps is my vps iussue:
to send email i have to change in file class.phpmailer.php:769
public function isSMTP()
{
$this->Mailer = 'sendmail'; /* original was smtp */

have a nice day
Lorenzo

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  incoming whatsapp message integration
Posted by: addady2 - 08-02-2021, 08:05 AM - Forum: Administrator Support - Replies (1)

Hello,

It there any paln to support incoming whatsapp message to tickets?

This integration https://corebos.com/documentation/doku.php?id=en:integrations:whatsapp
is only to send messages from the CRM

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