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  ModTracker error when adding comment
Posted by: slechaix - 09-02-2020, 09:39 PM - Forum: Modules/Extension Support - Replies (2)

Hi,
does someone have this error and corrected it ?

I use modtracker to track any change on modules like Tickets, it works well when modifying any field but it's not working as soon as I insert a comment.

Code:
Uncaught SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data
    showhistory http://cbprdtest/modules/ModTracker/ModTrackerCommon.js:139
    jQuery 6
    showhistory http://cbprdtest/modules/ModTracker/ModTrackerCommon.js:134
    <anonymous> javascript:ModTrackerCommon.showhistory('223451'):1
ModTrackerCommon.js:139:27
    showhistory http://cbprdtest/modules/ModTracker/ModTrackerCommon.js:139
    jQuery 6
    showhistory http://cbprdtest/modules/ModTracker/ModTrackerCommon.js:134
    <anonyme> javascript:ModTrackerCommon.showhistory('223451'):1

httpd error log:
Code:
PHP Fatal error:  Call to a member function getFieldLabelKey() on string in /var/www/html/corebos/modules/ModTracker/core/ModTracker_Field.php on line 25, referer: http://cbprdtest.viti.pf/index.php?module=HelpDesk&parenttab=ptab&action=DetailView&record=223449

Thanks for your help

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  Error installing cbupdater
Posted by: slechaix - 08-28-2020, 07:06 PM - Forum: Administrator Support - Replies (1)

Hello,

I'm trying to migrate from CB5.5 to CB8.
I have this error at the end of the script when I ran installupdater.php (please check attachment).

Should I worry about it ?

Thanks for your help



Attached Files
.pdf   instalupdater_log.pdf (Size: 74.28 KB / Downloads: 1)
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Tongue Suggested - send schedule report to all user emails
Posted by: rslemer - 08-26-2020, 03:57 PM - Forum: Administrator Support - No Replies

Today, when report was scheduled to send to user, system only uses a principal email

I suggest possibility send email to another emails in users preferences too

I think will good idea the created a new global variable to specify what emails fields should be use ( and maintanin back compatibility )

Ex
GV - sendEmailUser - list of files, email, otheremail, customEmail

Report will be sent for all emails

I had this conversation with Joe and him have explain today is not supported

I registry my ideia here in forum too



Attached Files Thumbnail(s)
   
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  business maps/validations/ notDuplicate validation on UI10 field
Posted by: Svemar - 08-26-2020, 07:14 AM - Forum: Administrator Support - Replies (6)

Hello,
I am trying to implement the map to prevent saving the product witch already exist for the the vendor. So I want to check that there is no saved product with particular vendor_part_no AND particular Vendor name.
I tried the following map, but it does not allow to save product whit the same the vendor_part_no BUT different vendor.
Could you please guide me?

<map>
<originmodule>
<originname>Products</originname>
</originmodule>
<fields>
<field>
<fieldname>vendor_part_no</fieldname>
<validations>
<validation>
<rule>notDuplicate</rule>
</validation>
</validations>
</field>
<field>
<fieldname>vendor_id</fieldname>
<validations>
<validation>
<rule>notDuplicate</rule>
</validation>
</validations>
</field>
</fields>
</map>

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  Migration from vTiger 5.4 to Corebos 8
Posted by: slechaix - 08-24-2020, 07:54 PM - Forum: Administrator Support - Replies (2)

Hi,

I would like to know if someone already tried to migrate data from one server with vTiger 5.4 or CB 5.x to latest Corebos version by doing a soft migration.
My idea is to keep my vTiger 5.4 server which is used in production working until my new Corebos server is ready.
When all my tests on my new CB server is done, I want to copy all missing/newer data to my CB server then put it live in production.
My CB server has been created from a clone of my VT server then upgraded to CB8 and I prefer not to do it again.

There will be only data in these modules to copy:
- Contacts
- Products
- Leads
- HelpDesk

Of course I need to keep the relation between an entry in Contact and Products for example.

Thanks for your help
Steve

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  Mail Converter attach pic zero size, bug!?
Posted by: addady2 - 08-19-2020, 12:38 PM - Forum: Administrator Support - Replies (5)

Hi,

It seem like some bug regarding analyzing incoming email.
Image that embedded in the email, create in the CRM ticket with invalid image file ,the file size is zero.

How to reproduce form the mobile phone:

  1. Take screenshot.
  2. Share it with gmail app.
  3. Send the email to the crm email address.
Look like certain type of email the the main convertor not analize well.


Thanks

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  PBX Manager module error
Posted by: phongkni - 08-19-2020, 02:31 AM - Forum: Administrator Support - Replies (7)

When I enter the PBX Manager module and then select a filter I get the error message.

   

Then I opened the PBX Manager module again and got the following error

Fatal error: Call to a member function sql_escape_string() on null in C:\xampp\htdocs\data\CRMEntity.php on line 3507


How to fix this problem. Thanks

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  pabx manager | suggest test when setting conf values
Posted by: rslemer - 08-18-2020, 06:13 PM - Forum: Administrator Support - Replies (1)

I suggest system make a test when user setting pabx setting ( like as smtp outgoing server )

I means, when I setting SMTP outgoing server, system sent a email for certify configuration is right, and working as well

I think is the better practice, same process when user setting SoftPhone Server Settings too ( like as capture any log, or make a test call )



Attached Files Thumbnail(s)
   
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  strange behaviour with filters in list view when using custom field
Posted by: slechaix - 08-18-2020, 02:31 AM - Forum: Administrator Support - Replies (4)

Hi,

When I want to use advanced filter in a view, if I use a negative condition like "not equal to" or "does not contain" on a custom field, then I have no result.

My filter is really simple with only one condition:
Model field (cf_801) => does not containt "ABCDE" give me an empty list

Wheareas if I use a positive condition, I have no issue.
Same if I use filter on any non custom field, I have no issue at all.

Do you think it's a bad configuration, a bug, or maybe I'm not using filters correctly ?

Thanks for your help
Steve

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  Does not show a list of organization names when creating a quick contact in mail
Posted by: phongkni - 08-14-2020, 06:10 AM - Forum: Administrator Support - Replies (7)

When I click on the item of organization name, the list of organization names is not displayed. While this item is normally displayed in the Contact module.
   
Ctrl + Shift + I on Chrome has this error:
index.php?action=index&module=MailManager:1 Uncaught ReferenceError: open_contact_account_details is not defined
   at HTMLInputElement.onclick

Please fix this for me. Thank you

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