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  Outbound Notifications: Odd Problem
Posted by: mweaver - 12-18-2014, 03:39 PM - Forum: Administrator Support - Replies (1)

Morning All,

I've recently started experiencing an odd problem that doesn't affect all of the contact in CoreBOS, but does affect most. Notifications aren't making it to the contact listed on the account, or contact in Core. This is happening for:

  • - tickets created
    - ticket updates (updated or status changed)
    - invoices sent
    - quotes sent

In the past I used Sendmail on the localhost to send outgoing messages from CoreBOS, but a few months ago I noticed that some contacts were experiencing a problem receiving because from time to time my dynamic static IP address gets listed as a dynamic IP address and thus mailservers won't accept messages from the MTA. So, I started using my Exchange server which uses a registered smarthost: AVG CloudCare Anti-spam to send messages out.

Before I upgraded vTiger to CoreBOS I was using this configuration without incident, however over the last week or so I've noticed this problem and it appears to be getting worse. So, I was wondering if this was a problem with CoreBOS or should I be looking elsewhere for the cause.

Before I forget:
  • - I do have a static IP address from my ISP...
    - I do have the proper rDNS entries registered for my domains with the ISP...

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  Feature Request: Timezone setting
Posted by: mweaver - 12-16-2014, 06:30 PM - Forum: Open Discussions - Replies (2)

Hi all,

This is something I always forget about when I'm setting up the program and when I do remember about it - usually to correct some strange behavior related to time and date - I always have to lookup the correct setting to put into the config.inc.php file. So, I was thinking it would be great if there was a small bit included in the install, whether an upgrade or fresh install - that prompts for the location's timezone (would probably display as a selection list). The default setting is 'UTC', however in my case being in the America/New York, the setting would be 'UTC -05:00'.

By the way, since moving over completely to CoreBOS proper its very nice to have a CRM that, like Linux, simply works.

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  add image field in organization
Posted by: saidmsl - 11-29-2014, 05:03 AM - Forum: Open Discussions - Replies (3)

Hi,

does anyone have the vtlib code to add a field type image in organization?

Rgds

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  Customer Portal: Ajax Error Viewing Record
Posted by: mweaver - 11-26-2014, 07:59 PM - Forum: Administrator Support - Replies (6)

Afternoon,

I got a call this afternoon from a client to let me know she's getting an Ajax error when trying to view a trouble-ticket in the customer portal. I checked into it and was easily able to reproduce the error, so I was wondering what could be causing the problem. She was clicking on the view icon, however I noticed that clicking on the TT number of TT name resulted with the same error.



Attached Files
.png   CP-AjaxError_ViewingRecord.png (Size: 12.31 KB / Downloads: 1397)
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  Report Module issue
Posted by: allsolar - 11-25-2014, 07:40 PM - Forum: Open Discussions - Replies (7)

Joe,

I know you helped with the 2 commits:
<!-- m --><a class="postlink" href="https://github.com/tsolucio/corebos/commit/d202c056ab7bebd2b5009eb34a156f1120f8eb7e">https://github.com/tsolucio/corebos/com ... 1120f8eb7e</a><!-- m -->
<!-- m --><a class="postlink" href="https://github.com/tsolucio/corebos/commit/4a40bf1c788f88ac881ec4cebbd6f3d4c8a7e818">https://github.com/tsolucio/corebos/com ... d4c8a7e818</a><!-- m -->

to allow null dates in advance filter as well as showing custom date fields in simple time filters

now I am experiencing this issue in the report module
screenshot
<!-- m --><a class="postlink" href="http://awesomescreenshot.com/0303wkce55">http://awesomescreenshot.com/0303wkce55</a><!-- m -->

you can see the pie chart is shadowed black and the horizontal chart is broken up

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  corebosreportico
Posted by: saidmsl - 11-25-2014, 03:26 PM - Forum: Open Discussions - Replies (9)

Hi,

i have tested the reportico integration, quite impressive , some suggestions :
- i have attached a config.php that will read the config.inc.php

- already create a project folder corebos with the config.php preloaded (and deny creation of a new project)
- set the project name to corebos when registering a report
- for administration, automatically login the admin (ie do not ask for the password) if user logged in corebos is an administrator
- put the smarty templates and templates_c under /corebos/Smarty/templates/modules/cbreportico
- maybe : scan the project folder an automatically populate the modules records
- maybe : save the content of the report in the db instead of in the xml file

rgds



Attached Files
.zip   config.zip (Size: 2.53 KB / Downloads: 6)
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  Trouble-Ticket Notifications: wheres the template
Posted by: mweaver - 11-25-2014, 01:16 PM - Forum: Administrator Support - Replies (4)

Hi all,

Something that has been on my mind for a while is the trouble-ticket notification message. I'm wondering where the message template for this is located. I'd like to be able to customize this critter but I can't find where it's being generated. Anyone know the answer to this one?

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  Problem: Email Template Variables
Posted by: mweaver - 11-23-2014, 06:21 PM - Forum: Administrator Support - Replies (11)

This is something that as I remember has never really worked that well, but until getting everything upgraded today I hadn't really cared too much about. Now, it's driving me nuts... and it gets better.

  • 1. trying to get the contacts first name, which according to coreBOS should be $contacts-firstname$ doesn't actually insert the name but just displays it as it's shown here.

    2. The Customer Portal notification message gets sent, but its displaying raw HTML in the message. I've recreated the template multiple times but the results are the same.

Any ideas?

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  CP Misery
Posted by: mweaver - 11-23-2014, 11:25 AM - Forum: Administrator Support - Replies (3)

I finally got around to updating to coreBOS 5.5. (performed a migration from VT 5.4 to coreBOS 5.5)

Once I was satisfied I hadn't killed anything I got the customer portal from github. As far as I can tell it's configured correctly according to the installconfig.txt, but I'm getting an error I simply have no idea what to do with when I attempt to log into the CP:

Code:
The requested module does not exist in coreBOS.

I have no idea what module it's referring to. Any help will be greatly appreciated.

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  How to audit trail Portal users
Posted by: Ekim - 10-24-2014, 06:00 AM - Forum: User Support - Replies (2)

I was wondering is there any auditing on customer portal users when they are allowed to change personal info etc?

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